Terms and conditions

Who runs Planet 7 Casino

Primrose Media Limited owns and runs Planet 7 Casino. The company is registered on the Island of Anjouan, Union of Comoros, with registration number 15804, and holds a licence from the State of Anjouan issued under its Computer Gaming Licensing Act 007 of 2005. The full terms were last updated on September 30th, 2026, and a new version applies as soon as it is published.

Who can play

Players must be 21 or over, and older still wherever local law sets a higher gambling age. Residents of, or visitors from, the countries on our prohibited list cannot use the service. That list includes Australia, Austria, Belgium, France, Germany, the Netherlands, New Zealand, Spain, Switzerland, the United Kingdom and every FATF blacklisted country. Checking that online gambling is legal where you live is your own responsibility. One account per person is allowed.

Your account

Keep your password private and change it from time to time. Everything done through your account is your responsibility. An account with no login, game or deposit for two years is treated as inactive and may be deleted after we notify you by email. We can suspend or close an account that breaks these terms, involves suspected fraud or belongs to a player with more than one account. To close your account, write to support from your registered email address or use live chat.

Deposits

Every deposit must come from a card, bank account or payment system registered in your own name. For card deposits we ask for copies of the front and back of the card as part of the identity check. Your player account is not a bank account and does not earn interest. If a pre-authorized deposit later fails, winnings from that credit are limited to $200.

Withdrawals

Your identity check (KYC) must be complete before any withdrawal is processed. Each request is reviewed in 7 to 10 business days, payment follows 7 to 10 business days after it is approved, and as standard we send at most $2,500 per week, a limit that can rise with your VIP level. The monthly maximum is $10,000, or $5,000 when your balance is at least ten times your total deposits. If you have not wagered your deposit at least once, an 8% fee with a minimum of $4 may be deducted. Card-funded accounts are paid by bank wire transfer, and crypto payouts are for players who mainly deposit in crypto.

Bonuses

Unless an offer states otherwise, slots, keno, bingo, Plinko, board games and scratch cards need a 40X playthrough, while table games and video poker need 60X, and bonus money cannot be played on roulette, baccarat, craps, Pai Gow Poker, Pontoon 21, crash games, Sic Bo, War, live dealer games, tournaments or progressives. Deposit bonuses are non-cashable and are removed when you withdraw. Winnings from a No Deposit Bonus can be withdrawn up to 1X the bonus amount, and that cap is never lower than $100. We may refuse a bonus or void winnings when we suspect abuse, fraud or collusion.

Complaints

Contact our Customer Service team from your registered email address and we aim to answer within 28 days. A dispute about a wager must be raised within three days of the wager being decided. You can also use the Central Dispute System (CDS) set up by our software provider. Anjouan law governs these terms.